I can see that we have an open investigation about customers who are unable to view or open invoices on iOS devices. Our engineers are already working on a permanent resolution to adress the issue.
I would also recommend reaching out to our phone or email support team for them to add you to the list of affected users. Here's how:
Click the Help menu in the upper-right hand corner of your QBO account.
Type in "Talk to a human" in the chatbox, then press Enter.
Select Get help from a human.
Click Chat with us or Have us call you
In the meantime, let your customers open the invoices using a web browser.
Just in case they're already using a browser, advise them to use a different one or open the transaction in an incognito browsing session. This is to test if there are issues in the browser that they're using.
Don't hesitate to ask more questions if ever you need more help with QuickBooks. We'll make sure everything is sorted out.
I'm both a Quickbooks user and a Quickbooks "customer". I have two outstanding invoices from two different companies I'm trying to view, and I just get a "we couldn't load the invoice" message and it tells me to try again later. This has been going on for at least two days. Very frustrating.
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