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Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

 
14 REPLIES 14
Moderator

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hello there, chartley-chucks.

 

Let me help you with the Dashboard appearing blank and displaying data is grayed out in QuickBooks Online. When a user encounters unusual behavior in QBO, we recommend accessing QuickBooks using an Incognito or private browser to see if QBO works as expected. Please use these keyboard shortcuts:

 

  • For Chrome press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If it works, you can clear your browser's cache. This removes unnecessary files from the browser which causes odd behaviors. Otherwise, use other supported browsers as an alternative.

 

I'm also sharing this link about the troubleshooting guide for QuickBooks Online app for your reference: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Please let me know if you need anything else.

Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Tried all of this, tried windows Chrome, Tried MS edge, Tried chrome on mobile,tried incogneto - nothing works.  It started when I selected to view expenses for preceeding period where there are no accounts, now I am locked out of viewing expenses on the dashboard - also occurs in the sales window of the dashboard if you select a period where there are no accounts.  The QB app on my mobile works OK.

QuickBooks Team

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hi chartley-chucks

 

We would be grateful if you can provide us with a screen shot of your dashboard. We would also be grateful if you can run a report for sales and expenses relating to the date range that is showing/greyed out on the dashboard and provide us with a screen shot of the reports.

Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

I can yes, but the issue is, I am not able to select a date range in these windows, all that I can do is click the button that says "add expense" and "add transaction".

Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

 
QuickBooks Team

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hi chartley-chucks

 

We would be grateful if you can provide us with a screen shot of the dashboard.

Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

THese windows did work for current, previous month, this quarter etc until I selected last financial quarter where there is no accounts and then the options are greyed out - so its a bug I think

QuickBooks Team

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hi Chartley-chucks 👋 Yeah we appreciate that you think it's some sort of bug sounds more of a browser issue when things are grayed out, for us to clarify what the issue we will need to be able to see the screen, Could you grab a screenshot of the dashboard section for us so that we can see visually what your seeing, Thanks Becky

Level 1

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

I have sent a screenshot twice now? 

QuickBooks Team

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hello Chartley, 

 

It looks like there is no data in thats why it is saying to add. The sales are defaulting to this week it looks like from the screenshot, Can you create a sales receipt dated sometime this week save it and see if the dashboard sales box changes and shows that amount you put in. The expense is saying last fiscal quarter, can you create an expense in that date range and again save it and see if it shows the amount on the box in dashboard. 

 

Let us know what happens once you have done this. 

 

 

Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Done all that and nothing changes

QuickBooks Team

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hi @chartley-chucks,

 

Thank you for your prompt reply, as well as providing an update on your current situation.

 

At this point, I suggest contacting our Technical Support team for further assistance. They can pull up your account within a secure environment, as well as investigate as to why you're experiencing this situation you're in. 

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

At this time, I suggest running your Profit and Loss report to get a view of your current sales and expenses. 

 

Follow these steps:

 

  1. Go to the Reports tab.
  2. On the search box, type in Profit and Loss.
  3. Click to open the report. 

In case you need to make changes to a report to show certain data that meets your company's needs, check out this article: Customise reports in QuickBooks Online. It lists the options available for you to change within a report in QuickBooks Online. 

 

Feel free to drop a comment below if you have other questions. I'll be sure to take care of them for you. 

Level 2

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

No sorry there is still no progress on this issue can you raise it with your technical team please

Moderator

Dashboard expenses and sales windows blank - options to display range of data is greyed out. Is this a known bug?

Hello again, chartley-chucks. Thanks for keeping us updated about this issue.

 

As much as I would like to help you out with this, the quickest way to raise this problem is contacting our Customer Care Support Team. They can open an investigation to send to our Product Engineers, and take a look at this and fix it for you.

 

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

I’m here to help if you need anything else. Have a fantastic day!