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A browser-related issue might be causing this behavior, tanyaM1.
We can do some troubleshooting steps to resolve the issue. Let's try to refresh the page by pressing F5 on your keyboard. Then, process the client's payment .
If you're getting the same result, you can follow these steps:
- Open an incognito or private browser and sign in to your QuickBooks Online account. This mode prevents browsing history from being stored.
- Once logged on, process the payment again and If page is working successfully, go back to your regular browser. Go to the browser settings and clear the cache. Clearing your browser cache resolves any browser-related problems.
- Also, we can open your account in a different browser (Firefox, Internet Explorer, or Safari) as an alternative solution.
Or else, contact our Customer Care Team so we can investigate more of the issue. You can reach out to us by following these steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Select Start messaging or Get a callback.
Reach out to me if you need anything else. Thanks.
