cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Learn how to create and send invoices in QuickBooks Online - Click here
concept-fas-gmai
Level 1

Does anyone else have an issue sending invoices at the min?

Says ‘not sent’. But a customer screenshotted my 10 attempts yesterday so ??‍:male_sign:
3 REPLIES 3
Kevin_C
QuickBooks Team

Does anyone else have an issue sending invoices at the min?

This isn't the experience we want you to have while sending invoices in QuickBooks Online (QBO), @concept-fas-gmai. Let me make it up to you by making sure this gets investigated.

 

I've checked here on my end and found reported issues from other regions about being unable to send invoices. That said, I highly recommend contacting our Technical Support Team for them to do further investigation and report this behavior in your region.

 

I'll be happy to guide you through the steps of how to reach out to them. Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose how you want to contact our support and fill in the information.

 

See this resource for the support hours: Contact QuickBooks Online Support. It contains their hours of operation, so you'll know there's always an available support representative when you contact them.

 

Additionally, you'll want to create attractive and professional-looking invoices in QuickBooks Online. With this, you can personalize and add specific info that matters most to your business. To know more about this process, you can check out this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

You can always count on me if you need more help with your invoices in QBO. I'll be around to guide you again. Keep safe! 

Ezawe
Level 1

Does anyone else have an issue sending invoices at the min?

yes i do, suddenly i cannot send invoices thru qb desktop using outlook

help!!!

JessT
QuickBooks Team

Does anyone else have an issue sending invoices at the min?

Hi Ezawe,

 

Thank you for joining in on the thread. We're here to help you with sending invoices in QuickBooks Desktop via Outlook webmail. Can you describe what happens when you send an invoice? Is there an error message or code?

 

If you haven't already, you can follow the steps to resolve errors for Outlook: How to fix "Error: QuickBooks is unable to send your email to Outlook".

 

Let me know how the troubleshooting goes. Take care!

Need to get in touch?

Contact us