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adrian-mccusker-
Level 1

Draft invoices disappear a day or so after I create them - does anyone have a fix?

 
Solved
Best answer June 23, 2021

Accepted Solutions
Rubielyn_J
QuickBooks Team

Draft invoices disappear a day or so after I create them - does anyone have a fix?

Thanks for bringing this to our attention, @adrian-mccusker-. No worries, I’m here to guide you on how to fix and locate missing draft invoices.

 

Normally, all saved drafts should sync on the Invoices page. If you're unable to find them, we can perform some troubleshooting steps to resolve this by accessing your account using a private web. There are times that the browser is full of frequently accessed page resources, which causes some errors and/or unusual responses.  

 

You can use either of these shortcut keys:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use another compatible web in QBO. 

 

Otherwise, you can review the audit log. It could be that the invoices were deleted. QuickBooks Online keeps track of your activities where you can see who made changes to your books and what they did. 

 

To verify, here's what you need to do:

 

  1. Log in to your QuickBooks account as master admin.
  2. Select the Settings  and choose Audit Log.

    audit log.PNG
  3. Choose the Filter.
  4. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.

    audit log1.PNG

 

If the invoices didn't show in the audit log, I recommend getting in touch with our support team. This way they can further investigate the root cause of your issue.

 

Additionally, I'll be sharing this resource to guide you enter and send invoices in QuickBooks. It also includes steps on how to process the payments: Create invoices

 

Keep in touch if you need more help managing your invoices in QuickBooks. I'm always around ready to assist you. Have a wonderful day.

View solution in original post

1 REPLY 1
Rubielyn_J
QuickBooks Team

Draft invoices disappear a day or so after I create them - does anyone have a fix?

Thanks for bringing this to our attention, @adrian-mccusker-. No worries, I’m here to guide you on how to fix and locate missing draft invoices.

 

Normally, all saved drafts should sync on the Invoices page. If you're unable to find them, we can perform some troubleshooting steps to resolve this by accessing your account using a private web. There are times that the browser is full of frequently accessed page resources, which causes some errors and/or unusual responses.  

 

You can use either of these shortcut keys:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use another compatible web in QBO. 

 

Otherwise, you can review the audit log. It could be that the invoices were deleted. QuickBooks Online keeps track of your activities where you can see who made changes to your books and what they did. 

 

To verify, here's what you need to do:

 

  1. Log in to your QuickBooks account as master admin.
  2. Select the Settings  and choose Audit Log.

    audit log.PNG
  3. Choose the Filter.
  4. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.

    audit log1.PNG

 

If the invoices didn't show in the audit log, I recommend getting in touch with our support team. This way they can further investigate the root cause of your issue.

 

Additionally, I'll be sharing this resource to guide you enter and send invoices in QuickBooks. It also includes steps on how to process the payments: Create invoices

 

Keep in touch if you need more help managing your invoices in QuickBooks. I'm always around ready to assist you. Have a wonderful day.

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