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Level 1

Every time I create a new invoice and save, it automatically says it’s been paid. There seems to be a glitch or am I doing something wrong? Thanks!

 
1 REPLY 1
QuickBooks Team

Every time I create a new invoice and save, it automatically says it’s been paid. There seems to be a glitch or am I doing something wrong? Thanks!

We can check your automation settings, userhello5.

 

It's possible that you turned on the option to automatically apply credits to the next invoice you'll create for the same customer. We can turn off the option and then delete the payment that was automatically linked to the invoice. 

 

Here's how:

 

  1. Go to the Gear icon and select Account and settings.
  2. From the Advanced menu and select the Automation section.
  3. Toggle to turn off the Automatically apply credits option.
  4. Click Save and then Done

Then, you can open the invoice and click the payment link below the PAID section of the invoice page. Click More at the bottom and select Delete

 

You can use these links to manage invoices:

 

Keep me posted if you need more help. Take care!