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Level 3

Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and depending on the currency of the invoice the message changes! Too fiddly now!

 
24 REPLIES 24
QuickBooks Team

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hello Margaret-eaton

 

We are not aware of any change to the size of the message on invoice box.Are you using your own form imported into QuickBooks or the standard templates?

 

Emma

Level 3

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hi Emma

No we have always used a QB template. The box changed size just recently - i thought something QB had done. I have attached a screenshot. Any help appreciated :-) 

QuickBooks Team

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Thank you for providing that screenshot margaret-eaton, to test this is not caused by a display issue on the bowser please try clearing the cache following our guide here.

 

Does the full message display on the print/preview as expected?

 

Thanks!

 

Level 1

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and depending on the currency of the invoice the message changes! Too fiddly now!

Yes i have the exact same issue. Just started. We put payment details in also and the box has shrunk to a one line height and doesn't expand when text is inputted. Very annoying but what I have come to expect from QB. Been using it for two years and way too may glitches. The invoice template is completely un-editable and the order items on an invoice are displayed actually on the clients invoice has no logic what so ever.

Moderator

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hello, Martin Boardman.

 

Have you tried out the troubleshooting steps provided by my peer above? If so, you may want to access your QuickBooks Online account using different browsers.

 

  • Google Chrome.
  • Mozilla Firefox.
  • Safari.

If you're still getting the same issue, I'd suggest getting in touch with our QuickBooks Online Support. Agents have the necessary tools like screen-sharing to have this investigated.

 

  1. Sign into your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

You may find these articles helpful:

 

I'll he around here in the Community if you have any other questions. Have a good one.

Level 3

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

This seems to have worked. Although i clear the cache regularly anyway. If it continues i will let you know. Thanks

Level 3

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

**UPDATE** The box has reset to the one line view again!! Frustrating! Any fixes?

Level 3

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

This fix helped yesterday - back to the one line view today! Very annoying!!!!

QuickBooks Team

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hey margaret-eaton,

 

We have since had an investigation raised for the display error you are experiencing as this is affecting several users. Our engineers are working to restore this to the usual format, I have added you to the product investigtion so that you will be notified when the update is released. In the meantime if you need to edit the message on invoice we reccomend you do this on the invoice template by going to the Cog Wheel > Custom Form Styles > Edit. 

 

 

Thanks

Level 2

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

This is a quickbooks problem. This is not a problem on our end. The small one line message box is very irritating.  How can this happen with so many users paying for this service and nothing being done? I am using chrome and not switching to another browser.

 

Moderator

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

I'm here to lend a hand, funatv.

 

We have received similar reports about the Message on Invoice box shrunk in which our Product team is working for a fix. 

 

While we're working on this, it would be best to get in touch with our Customer Care Team. They can add you to the list of affected users. 
 

Here's how to contact the Customer Support Team:

  1.     Click the Help icon on the top right.
  2.     Pick the Contact Us button at the bottom.
  3.     Enter a short description about your concern.
  4.     Hit on Let's talk.
  5.     Choose the method on how you'd be connected to support.

When we have more information about the status of this issue, you'll be the first to know. We'll send the updates to the email address associated with your Intuit account.

 

I appreciate your patience and understanding as we continue working toward a resolution. If you have any follow up questions, please let me know. I'm here for you. Have a great day.

Level 1

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Yes, I got the same problem.  Been going on for weeks.  Very annoying.  Please update us when the fix is out.

QuickBooks Team

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hello, @Zebiak House Raising Ltd.

 

The status of the investigation is still in progress. Rest assured that our engineers are now working for an immediate resolution of the issue.

 

For now, I recommend contacting our Support Team so you'll be added to the list of affected users and automatically get an email notification with the latest updates.

 

To contact support, simply click on Contact us from the Help menu or follow the steps provided by my colleagues above.

 

Drop a comment below if you have any other questions. I'm always here to help. Have a great weekend!

Level 4

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

I searched for this exact problem last week but must have missed this thread.

It's been irritating me for weeks too!

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/feedback-css-conflict-on-invoice-i... as I think the problem is due to a CSS conflict.

 

JaneD asked me to post on the Developer's Forum but I can't see anywhere relevant.  It seems to be for app developers - which I am not.

 

For those that are affected/irritated by it, there is a fix but it only lasts for the current session (or until you refresh the background page).

 

Simple but only if you're happy to use browser options...

 

Spoiler

Right Click inside the Message Box > Inspect

Then you're looking for a checkbox & "height: 30px;"

It should be in the bottom left of the sidebar that opens but, if a new browser window opens instead, the bit you're looking for is top right.

Untick the checkbox.
Voila!

Now close the sidebar or popup (careful not to close the browser!).

 

Level 1

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

I am in the same boat. I now have to painstakingly add all relevant project info line by line which can lead to mistakes. I had raised this almost two weeks ago with no rectification as of yet. The "engineers" working on this need to work a little faster as it is adding hrs to my schedule.  One foot out of QBO given this simple problem to solve.

Moderator

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hello, @pacificdustlessb.

 

I know your time is valuable. Right now, our engineers are still actively working on a fix to resolve this as soon as possible.

 

For the meantime, we will need to wait for an update on the ticket that we have submitted about this. As soon as we hear anything from our engineering team, we will reach out to you and send an email updates to the email address associated with your Intuit account.

 

I appreciate your patience while we continue working on this. Please let me know if there's anything else you need help with. I'm always here to assist. Take care.

Level 1

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Its now over three weeks since I and many other raised this. I this typical of QB online, because if it is we are moving platforms at year end. The only thing that works is if you log on through an internet browser instead of the desktop app and start typing in the box, right click "Inspect" and then uncheck the boxes with the text height limitations. However this is no good if you use the desktop app to access and it reverts back anyway once the invoice is closed.

Very poor customer service but it is ok QB have just put there monthly fee up.....brilliant!

Martin

QuickBooks Team

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hello Martin Boardman,

 

Thank you for sharing your workaround in using an internet browser instead. This way, you will have a bigger and visible message box.

 

Right now, our engineers are still gathering data in getting this resolved. Please check your email from time to time to see if there's an update from our engineers.

 

I've also added our year end guide and checklist for additional reference.

 

Know that we're always here to help whenever you have questions.

Level 2

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

I tried using browser. I still had a small message box.

Level 2

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

This just started happening to me a few minutes ago. Why?? Makes no sense. And yes, I cleared the cache. So apparently the engineering team hasn't actually fixed the problem yet.

QuickBooks Team

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

Hello there, drrcnegex.

 

We've received reports that some customers who experienced the same problem were able to fixed it by clearing the cache. Since that doesn't make any changes, let's use a different browser. I suggest the Mozilla Firefox or Microsoft Edge and make sure they are updated. Let's also refresh the invoice page if this behavior persists.

 

Also, please contact our Customer Support Team if neither of the mentioned steps work for you. That way, they can gather more information so they can come up with a permanent resolution.

  1. Go to Help and click Contact Us.
  2. Enter Message on Invoice in the question field, then Let's talk.
  3. Select Start a chat.

You can always visit our Help page. We have a lot of articles there for your reference in managing your company and QuickBooks Online account.

 

Reply again if you need anything else. I'll be right here to help you.

Level 4

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

@drrcnegex ... no, this hasn't been fixed.

My guess is that it hasn't been looked at, considered or even mentioned-in-passing.

 

This is by design.

Actually, that's unfair.  It's one design which is conflicting with another design.  If the browser receives both designs (which isn't always the case) then it has to 'choose' which one takes precedence.

 

@AlexV  ... please 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/feedback-css-conflict-on-invoice-i... as I think the problem is due to a CSS conflict.

 

There are two CSS scripts which refer to the height of the Message Box.

(1) - Good =  transactions-ui - v14.5.9 - 2020-01-15

(2) - Bad = qbshared-lastmile-brazil-getting-paid-ui - v1.4.* - 2020-01-08

 

Notice that both are 2020 dates - so both have been updated since I posted in November but the conflict has not been removed.

Level 1

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

This is very annoying, for more than 2 months this hasn't been fixed, for a simple CSS conflict???  Really Intuit??

 

This is so simple to fix, and moderator keeps saying "Oh we will send this to our engineers team"..... Come on, please give this ticket to an intern he will fix in 30 minutes!!!

 

This is also happening on my desktop version!! That hasn't been updated for weeks now!!

 

 

Level 2

Re: Has anyone else's "Message on Invoice" box shrunk? I use this box for payment details and dep...

This is a 100 million dollar company and they can't fix a $3.00 problem.  I need to find better software for my business.