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Has anyone experienced their expenses changing to lower before. I was over a £1000 of expenses the other day and ive come on today and its under £1000, I dont know what to do??"

 
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QuickBooks Team

Has anyone experienced their expenses changing to lower before. I was over a £1000 of expenses the other day and ive come on today and its under £1000, I dont know what to do??"

 

Hi sarahwatson94x,

 

I'll make sure that you'll get accurate expense at the end of the day.

 

It could be that some of your expense transactions were accidentally excluded that's why your total expenses suddenly decreased. We can filter your Transaction list and then undo the excluded transaction. Here's how to do it:

 

  1. Select Transactions from the sidebar menu.
  2. Choose Excluded from the Type drop-down menu.
  3. Locate the appropriate transaction.
  4. Click the Excluded link under the Type column to undo it.

There were no excluded transactions, you can perform some basic troubleshooting steps to rectify the issue. It's possible that stored cache and cookies in the system are the reason why you've encountered this unusual behavior. You may start by accessing your QuickBooks account using a private browser. Feel free to utilize the shortcut keys that I've listed below:

 

  • Ctrl + Shift + N for Google Chrome 
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

Once you're in, please check the total amount of your expenses. If it's now accurate, you'll have to go back to your regular browser and clear the cache to delete the junk files. Alternatively, you can use other supported browsers to further isolate the issue.

 

I've also included some articles that will help you manage your downloaded expense transactions in QuickBooks Self-Employed:

 

I'm just a few clicks away if you have any other concerns or further questions about supplier credit. Have a pleasant day ahead.