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Level 1

Has anyone INVOICE and customer information been lost / not showing on mobile app?

 
1 REPLY 1
QuickBooks Team

Has anyone INVOICE and customer information been lost / not showing on mobile app?

Hello, @info1388.

 

I've checked our reports, and it seems there are no reported cases about the issue of missing customer information and invoices in QuickBooks Online. 

 

With this, let's get your mobile app up and running by resetting the QuickBooks Application. This is the same as clearing the cache from your web browser. Let me guide how: 

 

For Android device:

 

  1. From More Options, then select the Settings tab. 
  2. Choose the Refresh Data menu.
  3. Hit Yes

 

For iOs: 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

 

However, if the issue persists, let's uninstall and reinstall the app for a clean slate. For uninstalling the QBO app using the iOs device, you can touch and hold the app, then click the Delete app button. Nothing to worry about uninstalling the app because it won't delete the transactions and subscriptions you have. 

 

For android: 

 

  1. Tap Settings on your phone.
  2. Select Apps and Notifications, then locate the QBO app.
  3. Hit Uninstall

 

Once done, you can now reinstall the app. For the detailed steps, please browse through this article: How to download the QuickBooks Online mobile app.

 

I've added articles about the different app features and how to add signatures in invoices. 

 

 

Let me know if you have other inquiries. I'm glad to help. Keep safe!