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Community Contributor **

Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoice template. In edit they are not there but as soon as i preview they appear

 
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Best answer 03-21-2019

Accepted Solutions
QuickBooks Team

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...

Hello nickwj62,

 

Could you please go to your account & settings and then check if your county is selected within your company address?

 

Thanks,

 

Talia

6 REPLIES 6
QuickBooks Team

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...

Hey there, nickwj62.


Thanks for joining the QuickBooks Community. I want to be sure that when you create invoices the address will display the correct information.


To single out the issue, let’s open the Custom form styles setting, check the address and make sure the letters SR are not entered. If they’re not there, re-enter the address to check if this is a template or browser related issues.


Here's how:

 

  1. Go to the Gear icon at the top, then select Custom Form Styles.
  2. On the Custom Form Styles page, click on the Edit button for the invoice you’re working on.
  3. Choose the Content tab.
  4. Go to the Address section.
  5. Review the information, then delete and re-enter the address.
  6. Click on Done.

Next, open a new invoice and check if the letters SR are showing up. If you get the same result, open another template.


If the issue persists, let’s perform the browser troubleshooting steps. To start off, access your company using the incognito mode or private browsing.


This turns off extensions and add-ons that interfere with the application. Here are the shortcut keys for each browser.

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If the invoice will show the correct address, clearing out the cache helps applications to run better on your computer.  Should this not work in a private window, I suggest using another browser to help narrow down the cause of this issue.


These steps should get you pointed in the right direction.


Please let me know if you get the chance to try all these suggestions and what the results are. I’ll be right here to assist you further. Have a good one.

 

Community Contributor **

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...

Thanks, I've tried all that but the SR is still there!

Established Community Backer ***

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...

QuickBooks Team

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...

Hello nickwj62,

 

Could you please go to your account & settings and then check if your county is selected within your company address?

 

Thanks,

 

Talia

Community Contributor **

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...

Ah, that's it, well done Talial, problem solved. Thank you very much.

QuickBooks Team

Re: Hi Does anyone know why the letters SR are appearing in the middle of my address on the invoi...


Hello nickwj,

 

That's great! You're welcome, please let us know if you have any further questions.

 

Thanks,

 

Talia