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Clarke536
Level 1

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

 
5 REPLIES 5
ReymondO
QuickBooks Team

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

Good day, @Clarke536.

 

I'll help you fix the issue so we can send your invoices. 

 

Before we start, can you share with me the error message you're getting when sending invoices from QuickBooks Online Mobile App? Any further info would be much appreciated.

 

To fix the problem, let's try resetting your app data. This is similar to clearing caches from a web browser. Doing this refreshes the app storage and improves its performance. Here's how:
 

Mobile App:

 

  1. In your QuickBooks Online Mobile App, select the Gear icon.
  2. Choose the Refresh Data menu.
  3. Tap Yes.

 

Android Settings:

  1. Go to Settings and select Apps.
  2. Choose QuickBooks Online and click on Storage.
  3. Select Clear Data.

 

Once done, try sending invoices again. If the issue persists, uninstall and reinstall the app. 

 

Let me also add these articles to learn how the QuickBooks Online app works for you:

 

 

I'll keep an eye out on your response. I'm determined to ensure to help you succeed. Have a lovely day!

Clarke536
Level 1

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

Hi, 
Thank you for the response.
I have attached the image of what the app says when trying to send invoices.
I have tried clearing the Caches but there isn't that option on the app?
Many thanks
MariaSoledadG
QuickBooks Team

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

Let's make sure you'll be able to send invoices through the app, Clarke536.

 

Normally, we advise you to clear the cache if you're using a web browser to log into your QuickBooks Online (QBO) account. You'll want to clear the app's cache file instead if you're using a mobile app when fixing the issue. I've outlined the steps below:

 

  1. Open your QuickBooks app.
  2. Go to the Help menu at the top of the screen.
  3. Click the Rest App Data option on the drop-down selection.

 

Also, you might get interested in mobile invoices. These are invoices sent from your mobile device, enabling you to request payments on the go. To learn more, read this article for more information: How To Accept Mobile Invoices: A Guide For Small Businesses.

 

Furthermore, you can record sales transactions in two ways. If your customer paid for the product and service at the time of the sale. Second, if your customer plans to pay you in the future. For more details, I've got this article for your guide: Record Invoice Payments In QuickBooks Online.

 

Reach out to us, if you have any questions about sending invoices using an app. We'll always be right here to assist. 

Clarke536
Level 1

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

Hi,

I'm sorry but there is not a help section with clearing data option on the mobile app so I don't know what you are talking about im afraid? 

 

Rea_M
Moderator

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

Thanks for the update, @Clarke536.

 

I'll make sure you can clear your QuickBooks Online (QBO) mobile app data and send invoices through it accordingly.

 

The QBO mobile app stores cache to speed up your experience in performing your tasks. You can clear your data to refresh the system and remove older files that cause unusual responses. 

 

If you're using an Android device, go to the More (three dots) icon at the top right corner of the screen. For the complete guide, follow these steps:

 

  1. Go to the More icon at the top right corner of the screen.
  2. Choose Settings.
  3. Select Refresh Data and choose Yes.

 

If you're using an iOS device, go to the Menu (three lines) icon at the top left corner of the screen. Follow these steps to complete the process:

 

  1. Go to the Menu icon at the top left corner of the screen.
  2. Choose Help & Feedback.
  3. Select Refresh Data and Refresh.

 

In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated. 

 

Also, you may want to check out this article to learn more about the QBO app features available on supported mobile devices: Compare mobile app features. It contains a comparison chart between Android and iOS devices.

 

Let me know if you have other concerns about managing invoices and income transactions in QBO mobile app. I'll be right here to help. Keep safe always, @Clarke536.

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