Good day, @Clarke536.
I'll help you fix the issue so we can send your invoices.
Before we start, can you share with me the error message you're getting when sending invoices from QuickBooks Online Mobile App? Any further info would be much appreciated.
To fix the problem, let's try resetting your app data. This is similar to clearing caches from a web browser. Doing this refreshes the app storage and improves its performance. Here's how:
Once done, try sending invoices again. If the issue persists, uninstall and reinstall the app.
Let me also add these articles to learn how the QuickBooks Online app works for you:
I'll keep an eye out on your response. I'm determined to ensure to help you succeed. Have a lovely day!
Let's make sure you'll be able to send invoices through the app, Clarke536.
Normally, we advise you to clear the cache if you're using a web browser to log into your QuickBooks Online (QBO) account. You'll want to clear the app's cache file instead if you're using a mobile app when fixing the issue. I've outlined the steps below:
Also, you might get interested in mobile invoices. These are invoices sent from your mobile device, enabling you to request payments on the go. To learn more, read this article for more information: How To Accept Mobile Invoices: A Guide For Small Businesses.
Furthermore, you can record sales transactions in two ways. If your customer paid for the product and service at the time of the sale. Second, if your customer plans to pay you in the future. For more details, I've got this article for your guide: Record Invoice Payments In QuickBooks Online.
Reach out to us, if you have any questions about sending invoices using an app. We'll always be right here to assist.
Thanks for the update, @Clarke536.
I'll make sure you can clear your QuickBooks Online (QBO) mobile app data and send invoices through it accordingly.
The QBO mobile app stores cache to speed up your experience in performing your tasks. You can clear your data to refresh the system and remove older files that cause unusual responses.
If you're using an Android device, go to the More (three dots) icon at the top right corner of the screen. For the complete guide, follow these steps:
If you're using an iOS device, go to the Menu (three lines) icon at the top left corner of the screen. Follow these steps to complete the process:
In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated.
Also, you may want to check out this article to learn more about the QBO app features available on supported mobile devices: Compare mobile app features. It contains a comparison chart between Android and iOS devices.
Let me know if you have other concerns about managing invoices and income transactions in QBO mobile app. I'll be right here to help. Keep safe always, @Clarke536.