Hello there, Kim.
In QuickBooks Soletrader, profit figures are automatically calculated based on the income and expense transactions you’ve entered, the option to edit the profits is unavailable. However, you can review your transactions to identify if there are any duplicate or incorrect amounts in your income and expense entries.
To find errors in your transactions. Here’s how:
- Go to the Transactions tab in your QuickBooks Soletrader account.
- Filter the date you want to review.
- Carefully check your income and expense entries.
- Identify duplicate entries or incorrect amounts.
After identifying the errors, select the incorrect transaction from the list. You can either edit them or delete any duplicate entries. Ensure that each transaction accurately reflects the correct income or expense.
If you don’t find any issues after reviewing your transactions, I recommend reaching out to our QuickBooks Live Support team. They can access your account and help identify the possible cause of the problem you’re experiencing. Here’s how:
- Go to the (?) Help icon in the top-right corner of your QBO dashboard.
- Click Search, then enter a keyword related to your concern.
- Select Contact Us.
- Briefly describe your concern, then press Continue.
Please take note of our support hours to view available times and ensure you receive prompt support.
If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.
