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Level 2

How to deal with bank ghost transaction

I have an issue which happens occasionally in that if I make an online payment with my debit card which is refused for some reason (often the card address not matching) then it shows in my banking app as a withdrawal and immediate refund, but when imported into QBO only the refund shows, so it looks like income.  Is there a way to either delete or cancel this transaction? What is the 'correct' way to deal with it? 

Solved
Best answer October 06, 2020

Accepted Solutions
QuickBooks Team

How to deal with bank ghost transaction

Hi Bigman_Paul, 

 

Thanks for your post, if the payment did not clear through your bank you can simply exclude the transaction from the bank feed in QuickBooks. 

 

To exclude, select the check-box to the left of the transaction in the For-Review tab and then scroll to the top of the page and select Batch actions > Exclude selected. 

 

This will move the transaction to the Excluded tab where you can delete this by selecting the check-box again and going to Batch actions > Delete selected. 

View solution in original post

1 REPLY 1
QuickBooks Team

How to deal with bank ghost transaction

Hi Bigman_Paul, 

 

Thanks for your post, if the payment did not clear through your bank you can simply exclude the transaction from the bank feed in QuickBooks. 

 

To exclude, select the check-box to the left of the transaction in the For-Review tab and then scroll to the top of the page and select Batch actions > Exclude selected. 

 

This will move the transaction to the Excluded tab where you can delete this by selecting the check-box again and going to Batch actions > Delete selected. 

View solution in original post