Let me help you resolve this issue, @quickbooks8.
When experiencing unexpected behavior, It’s likely caused by local internet cache files stored up in the system that needs clearing. Let's perform a few browser troubleshooting solutions to isolate the issue.
You can start by accessing QBO using a private window then search for specific contact or transaction. Here are the keyboard shortcuts:
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
If it works, clear the cache to fix the unexpected behavior in the product. Here’s an article to help with the process: Delete browser cache and temporary Internet files.
You can also use other supported browsers. I recommend checking out this article for more information: System requirements for QuickBooks Online, Accountant, and Self-Employed.
Post in the Community again if you need further assistance. I’m always here to help. Have a good day!