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service12
Level 1

I have created an invoice. When completed it automatically is marked as paid when it hasn't even been sent to the customer. Is this a setting that can be undone.

 
1 REPLY 1
GeorgiaC
QuickBooks Team

I have created an invoice. When completed it automatically is marked as paid when it hasn't even been sent to the customer. Is this a setting that can be undone.

Hi service12,

 

Thanks for your post and welcome to the community! 

 

To turn off this setting which automatically applies any un-applied payments or credits to open transactions please go the Gear icon > Accounts and Settings > Advanced > Automation and deselect 'Automatically apply credits'.

 

Thanks :)

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