Welcome to Community, @elitepestctl.
I have some information about how you can retrieve your transactions into QuickBooks. Let's start by clearing the Window App's Cache one more time for good measure. Let me walk you through how.
After resetting, go back and check your transactions again. For details about the QuickBooks App, check out this guide: QuickBooks App for Windows General Support.
Additionally, you can log into your account via a browser to verify your transactions. Just open a browser then visit this link https://c14.qbo.intuit.com/qbo14/login?&useNeo=true®ion=GB.
If you need help with other QBO tasks, click this link to go to our general topics with articles.
Don't hesitate to let me know if you still have questions or concerns about QuickBooks. I'll be around for you. Take care and have a nice day ahead.