Hello there.
Thanks for reaching us. I can see the importance of managing invoices in QuickBooks Online (QBO). I'd shed some light on how to address this issue.
I appreciate you for taking all the necessary steps to manage your invoices. However, there are things that we need to consider especially if the system would give us an error message or it would not allow us to proceed with our transactions. In the meantime, I suggest using a private window, which doesn't store temporary files.
Sometimes, QuickBooks can have browser issues due to poor configuration. Browsers use cache and cookies to load web pages faster on subsequent visits, but this can occasionally result in unexpected behavior that impacts the views and performance of QuickBooks Online (QBO).
To open an incognito window, you can use the following keyboard shortcuts:
If it works, you can clear Intuit-specific cookies. This helps to refresh website preferences that may be causing problems when using QBO. Also, I suggest utilizing other supported browsers. This will help us identify if the issue is specific to your current browser.
If you continue to experience the same result, I suggest contacting our technical support team for further assistance. Since they have the necessary tools to securely look into this issue and provide you with the best resolution possible.
Moreover, feel free to visit this article for future reference on how to customize your invoices before sending them in QuickBooks Online: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Please leave a reply below if you have any follow-up questions about managing your invoices or additional QuickBooks concerns. I'll be standing by to help you out.
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