Hello there. I have a few steps that we can perform to help us retrieve the bank transaction option in QuickBooks Online.
If you're having problems with the QuickBooks Online mobile app, it may be because of the data saved in the app. To check if that's the case, we can reset the data. It's similar to clearing the cache on a web browser.
Here's how:
iOS:
You can also do it in your device settings:
iOS:
After you've reset the data, restart your device and reopen your QBO mobile app to check if the issue is resolved. If the problem persists, I suggest uninstalling and reinstalling the app:
Once you can navigate again in the bank transaction feed, you can check out these articles to learn how to review, accept, and categorise bank transactions on your iOS:
Additionally, you can visit this page to learn about the supported features of QuickBooks Online mobile apps: Compare mobile app features.
Let me know if you have further queries about the bank transaction option or any QuickBooks-related concerns. Keep safe.
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