I've had trouble attaching a receipt to a purchase so I had uploaded the same receipt added few times, but now it's showing my bank balance as a minus amount when it isnt

We appreciate the details you've provided, Harris. We understand how crucial it is for you to remove duplicate receipts, ensuring your balances are accurate. Let’s review your expenses to clear them and get everything back on track.

Beforehand, we would like to ask where you see the difference between your actual bank balance and the balance in QuickBooks Online (QBO). Is it from the Dashboard widgets, Bank transactions page, or in your Chart of Accounts/Bank register? This can help us identify the most appropriate solution to address your concern.

QBO shows two balances for each account: the Bank balance and the QuickBooks balance. The Bank balance reflects the real-time figure retrieved directly from your financial institution. The QuickBooks balance, on the other hand, represents the entries you've added or recorded in your register.

Since deductions occur with each receipt upload, they may be treated as separate transactions and added to your bank register. To fix this, you can remove the duplicates directly in the Expense tab.

Here's how:

1. Head to the Expenses menu in the left pane.
2. Choose the Expenses tab, then use the Filter to easily locate the receipts based on their Status, Date, Payee, and Category.
3. To review each detail, click on View/Edit in the Action column.
4. Once launched, hit More and Delete.

To delete transactions in bulk, select the checkbox for each item on the Expense page, then click Delete.

For other questions or clarification regarding attached or uploaded receipts, please notify us in the Community using the Reply button below. We’ll be around to help and provide the key information you need to answer any questions about QuickBooks Online.