Hello, @anielaz. To make sure your logo saves correctly in your invoice template, verify that the file is in one of the supported formats: .gif, .bmp, .jpg, .jpe, or .jpeg. Also, confirm if the file size is under 10 MB.
If the issue persists, try accessing your account via a private or incognito window. This disables cache and cookie storage, which can help clear up temporary issues. Try these shortcuts:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: press CTRL + Shift + P
- Safari: press Command + Shift + N
You can also try switching to another supported web browser to ensure optimal performance.
If you have further concerns regarding QuickBooks, let us know by replying to this thread.
