Hello, Sales334. Let's perform some basic troubleshooting steps to bypass the greyed-out screen when creating or viewing your sales receipt.
First, let's refresh your browser to help reload the page and clear minor errors that may cause the screen to grey out. Sometimes, the browser stores temporary files or cached data that may conflict with QuickBooks Online.
Next, log out and log back into your QuickBooks Online account to help reset your session and fix temporary glitches related to the browser. A fresh login ensures your account connects properly with the system.
Lastly, if the issue persists, try accessing your QuickBooks account using a private browser or incognito mode to eliminate interference from browser extensions, cookies, or cached files. You can also try switching to other supported browsers like Google Chrome for better performance.
If you have any further concerns, please feel free to reach out. We're here to help.
