@info-mortar2u-co.
When your invoices have been paid and still show as outstanding, this can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.
You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, go to the Invoices tab from the Sales menu to check all your overdue and outstanding invoices. If your invoices statuses show accordingly, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.
In case the issue persists, I'd recommend deleting those invoices that show inaccurately. Then, recreate them to update their appropriate status. You can check out this article for the step-by-step guide: Create invoices in QuickBooks Online. It also includes details about receiving payments for your invoices.
Also, QBO gives you the tools to create attractive and professional-looking invoices. this way, you can personalise and add specific info that matters most to your business. If you wish to know more about this, you can refer to this article: Customise invoices in QuickBooks Online.
If there's anything else you'd like to add or you need further assistance in managing your invoices, please let me know. I'm here to help. Take care.
