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Everything you need to know about banking in QuickBooks Online - Discover more
anneshiner
Level 1

My customers have been used with their invoices but the direct debits haven't taken the money from their accounts

 
1 REPLY 1
GeorgiaC
QuickBooks Team

My customers have been used with their invoices but the direct debits haven't taken the money from their accounts

Hello and Welcome to the Community, anneshiner :waving_hand:

 

Are you using the GoCardless app within QuickBooks for Direct Debit invoicing? 

 

 With GoCardless, the direct debit process starts on the invoice due date, and you'll receive a deposit for the invoice open balance after approximately 5 working days. :)

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