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info1374
Level 1

My invoices and customers no longer appear when I log on , this is impossible, but have anyone else had this problem, and is there a remedy ?

 
1 REPLY 1
MaryLurleenM
Moderator

My invoices and customers no longer appear when I log on , this is impossible, but have anyone else had this problem, and is there a remedy ?

Do you see other data except for invoices and customers, info1374?

 

If all of your data is missing, you might want to check your login credentials. You could be using a different account right now. If those two were the only ones missing, let's perform these browser troubleshooting steps.

 

Let's begin by accessing your account in a new incognito or private window of your browser. This way, we can check if this issue is related to your current browser or not. Let me guide you how:

  • On your keyboard, press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

If it works, go back to your previous browser and clear the cache. Once done, log in to your account again and check to see if all the areas in QBO are working.

 

Let me know how it goes so I can assist you further if there's a need to.

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