I know why you can't create an expense from a receipt, info-reewaste. I'll explain the reason to guide you on the right path.
The error message you've encountered happens when you select an incorrect account in the wrong fields or choose the same expense account for both.
With this, you'll want to check your account details and make the necessary changes. These are the steps to follow:
Furthermore, here's an article that provides tips on managing uploaded receipts in different scenarios: Upload your receipts and bills to QuickBooks Online.
Additionally, you can check out this reference that will assist you in recording, editing, reviewing, and deleting expenses within the program: Manage expenses in QuickBooks Online.
I appreciate you giving us your time to get the help you need. The Community is always here if you need anything else. Keep safe, info-reewaste.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.