I've created an invoice in my QBSE test account to replicate this situation and didn't bump into this issue you mentioned. To help fix this, have your customers access their accounts through a private browser. It's a great way of isolating the issue since it doesn’t store data in the cache.
Here are the following keyboard shortcuts:
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
From there, let them view the invoice again and verify if it's showing. If it works, go back to their regular browser and clear its cache. This deletes the stored cache files and gets a clean slate in the browser. They, can also use other supported browsers.
Once you receive the payments from your customers, you can click the Mark as paid links in the Action column. You can also continue to take other actions, like printing or exporting them as PDFs.
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