I'm here to assist you with this, @thevillageshop73.
Could you please let me know if you're trying to submit an expense through a web browser or the QuickBooks Online (QBO) mobile app? Nevertheless, I want to guide you through the troubleshooting process.
If your business tracks inventory purchases via the Purchases account under Costs of Goods Sold, we can troubleshoot browser and app issues to ensure the Purchases account is visible when submitting an expense.
Since this can be a temporary platform issue, access your account using your browser's private mode, create an expense, and see if the Purchases account appears. Here's how to open private mode:
- Google Chrome: Ctrl + Shift + N
- Edge: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, clear your browser's cache to remove and fix specific issues, helping the program run smoothly. Also, use supported browsers for the best results.
If you're using the QBO mobile app, follow these steps to resolve most app-related issues:
- Clear the app data:
- Open your device's Settings.
- Select Apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
If you need to track how much you're paying each supplier monthly, this article can be useful: How to run and save a monthly expense report by supplier.
We're here in the Community if you have updates or further issues with the Purchases account not displaying when submitting an expense in QBO. We'll do our best to assist you.
