cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Unlock the full power of QuickBooks with our Training Classes - Discover more
Oklahoma8888
Level 1

Quickbooks appears to have missed an invoice number when generating sales invoice numbers. Has anyone else experienced this?

 
1 REPLY 1
Sherrie_F
QuickBooks Team

Quickbooks appears to have missed an invoice number when generating sales invoice numbers. Has anyone else experienced this?

It's great to have you here in the Community, @Oklahoma8888.

 

I'm here to share details of why this can happen and provide steps to assign the correct transaction to your invoices.

 

This usually occurs if the transaction number was assigned to an invoice that has been deleted from your account.

 

Please note that QuickBooks assigns transaction numbers in sequence, which means that the following number is automatically set regardless of whether the previous one was voided or deleted. However, we can find the Audit log report to verify if any changes have been made to your account.

 

Here's how:

 

  1. Go to Settings and choose Audit log.
  2. Select the appropriate UserDate, and Events filters from the Filter drop-down menu.
  3. Click Apply.
  4. Locate the deleted transaction.
  5. Click the View button under the History column.
  6. Under the Event column, you'll find all the information you need for the transaction.

 

Moreover, you can manually correct the inaccurately assigned transaction number in the latest invoice and create a new transaction with the correct ordering.

 

Furthermore, I've added this article for you to be able to have more insights on how to receive and record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

 

Let me know if you still have further queries managing your invoices in QBO. I'm just one post away to assist you. Have a good one.

Need to get in touch?

Contact us