Hello there, @monikahbarton. Please know that this isn't what we want you to experience and I want to thank you for notifying us about this issue you're encountering about saving invoices.
I understand that your time is valuable, and I apologize for any wasted efforts you may have put into resolving the problem. Let me provide you with some information and assist you in taking the necessary steps.
As per checking here, we've received similar reports and we are now aware of an ongoing investigation (INV-103515) regarding the error you encountered.
Please rest assured that our dedicated Product Engineers are actively working to address this matter and find a resolution as quickly as possible.
In the meantime, the best course of action is to contact our Customer Care Support Team and inform them about your experience with the same issue. Since this is a company-specific investigation, our support team will be able to provide you with specific steps. Also, you'll be added to the list of affected users and receive priority in receiving email updates regarding the ongoing investigation.
Here's how:
- Log in to your QBO account.
- Click Help (?).
- Select Contact Us and choose a way to connect with us.
- Start a chat with a support expert.
- Get a call back from the next available expert.
You may also want to learn more about the support hours of QuickBooks.
Furthermore, you may check out this article to learn how to record payments if your customer plans to pay you: Record invoice payments in QuickBooks Online.
Please don't hesitate to let me know if you have any other questions or concerns about creating invoices. I'm here to assist you in any way I can. Take care.
