Hi there, Peter. Let's do some troubleshooting steps in order to fix the hyperlink issue you're experiencing in your QuickBooks Online (QBO) invoices.
Before that, let's first attempt to retyping the hyperlink on your automated invoice reminders and then send them to your email to see if retyping the email fixes the problem.
However, if the issue persists, let's execute a troubleshooting in your QBO account. Start by logging out of your QBO account on the browser you're currently using, and then sign in using a private or incognito browser. You can use these keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
From there, send an automated invoice reminder to your personal email account and check if the link is broken. If it works, return to your regular browser and clear its cache. Clearing your cache aids in cleaning up browser cookies that barricade web pages from performing to their maximum capacity.
After sending out your invoices, learn to record your customer payments through this article: Record invoice payments in QuickBooks Online.
Return to this thread if you have further concerns with your hyperlinks in your automated invoice reminders in QBO, Peter. I'm always here to assist you.