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Level 2

I have a really annoying error making it impossible to see owed invoices. 'Something's not quite right - Unexpected token < in JSON at position 0. Restart doesn't help!

Quickbooks online isn't affected, but is very slow for me, hence preferring to use the desktop version.

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Best answer 05-10-2019

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QuickBooks Team

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

Hello Tom

 

Thanks for that. Can you clear the cache and cookies in the browser you are using the QuickBooks in as we have one other report of this and it was a display issue on the browser.  Hopefully this will fix the issue. Let us know how you get on.

 

Thanks

 

Emma

View solution in original post

6 REPLIES 6
QuickBooks Team

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

Hello tom36,

 

Welcome to the Community - thank you for your question!

 

Can I check which browser you are using?

 

Thanks,

 

Talia

Level 2

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

Well, I use google chrome most of the time, but it's the desktop app that's coming up with the error message, not Chrome. Quickbooks online seems to be unaffected.

QuickBooks Team

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

Sorry to hear of this issue Tom.

 

could you please send us a screenshot of the error message please.

 

Level 2

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

I already did in the original post, but here it is again!

 

Unexpexted Error.JPG

Highlighted
QuickBooks Team

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

Hello Tom

 

Thanks for that. Can you clear the cache and cookies in the browser you are using the QuickBooks in as we have one other report of this and it was a display issue on the browser.  Hopefully this will fix the issue. Let us know how you get on.

 

Thanks

 

Emma

View solution in original post

Level 2

Re: I have a really annoying error making it impossible to see owed invoices. 'Something's not qu...

Hello again,

So, I wasn't using Chrome or a Browser like I said a bunch of times, but there is a Clear Cache option in the Quickbooks desktop application. It's in the 'Help' menu.


I cleared the cache from this menu, and now the error has gone away.


Many thanks,

Tom.