Hi, I mainly sell via etsy. I have just started using Quickbooks to sort out my accounts. I have linked etsy and have managed to get all my accounts through there for this current tax year. I have been uploading CSV files for each month of the last financial year. With each month I have reviewed and categorised the transactions but then I log on again or refresh the page and they all become unreviewed again (not all at once). I dont know what Im doing wrong. I dont know whether it is because the etsy CSV lists each sale as about 5 different transactions (VAT, transaction fee, processing fee etc) so it means each month I have 1000s of transactions to upload.
It doesn't matter if you have 5 transactions for each sale. This should not turn the reviewed ones back to unreviewed.
I would recommend reaching out to our QBSE Support Team to check this behavior. They can use a screen-sharing tool to get more details and investigate this issue.
If you have other questions, please don't hesitate to go back to this thread.
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