cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
lisa180
Level 2

What should I do with an unpaid invoice? Customer paid a deposit for a course but didn't turn up. Do I raise a credit note for the balance and then void it? Thanks

 
Solved
Best answer March 09, 2021

Accepted Solutions
John C
QuickBooks Team

What should I do with an unpaid invoice? Customer paid a deposit for a course but didn't turn up. Do I raise a credit note for the balance and then void it? Thanks

Hi lisa10 You can write the remaining balance off by creating a credit note, receiving payment on the invoice and applying the credit note.

View solution in original post

3 REPLIES 3
Ashleigh1
QuickBooks Team

What should I do with an unpaid invoice? Customer paid a deposit for a course but didn't turn up. Do I raise a credit note for the balance and then void it? Thanks

Hello Lisa180, 

Welcome to the Community page, 

 

Have you refunded the customer back the deposit they had given you for the course they did not end up doing? 

 

What has happened in real life?

 

lisa180
Level 2

What should I do with an unpaid invoice? Customer paid a deposit for a course but didn't turn up. Do I raise a credit note for the balance and then void it? Thanks

Hi Ashleigh1

 

No, the deposit is non-refundable. So the balance is showing as overdue which I need to clear somehow.

 

Thanks Smiley Happy

John C
QuickBooks Team

What should I do with an unpaid invoice? Customer paid a deposit for a course but didn't turn up. Do I raise a credit note for the balance and then void it? Thanks

Hi lisa10 You can write the remaining balance off by creating a credit note, receiving payment on the invoice and applying the credit note.

View solution in original post

Need to get in touch?

Contact us