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HelenMM
Level 2

Receipt attachments no longer upload since QB update. it used to be fussy about not taking anything apart from jpg and pdf, but now just say's something went wrong on all file extensions. Has anyone any experience of how to overcome this issue?

 
Solved
Best answer December 06, 2020

Accepted Solutions
ReymondO
QuickBooks Team

Receipt attachments no longer upload since QB update. it used to be fussy about not taking anything apart from jpg and pdf, but now just say's something went wrong on all file extensions. Has anyone any experience of how to overcome this issue?

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product, @HelenMM.

 

This can be the reason why you're unable to upload your receipt attachments into QuickBooks. The best thing that we can do is to perform some basic troubleshooting steps. This way, you can get back to your business. 

 

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to attach your attachments, you can go back to your regular browser and clear its cache. You can also use a different supported browser when attaching your receipts. This might be a temporary issue with QuickBooks and the current browser that you use.

 

To protect the security of your QuickBooks Online account, make sure to use the following file types: 

 

  • PDF
  • JPEG
  • PNG
  • DOC
  • XLSX
  • CSV
  • TIFF
  • GIF
  • XML

 

You can also view your uploaded attachments by following these steps: 

 

  1. Go to Settings ⚙️.
  2. Under Lists, choose All Lists.
  3. Select Attachments.

list.PNG

For more details on how to attach a document to your QBO account, you can check out this article: Attachments in QuickBooks Online.

 

You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out.

View solution in original post

1 REPLY 1
ReymondO
QuickBooks Team

Receipt attachments no longer upload since QB update. it used to be fussy about not taking anything apart from jpg and pdf, but now just say's something went wrong on all file extensions. Has anyone any experience of how to overcome this issue?

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product, @HelenMM.

 

This can be the reason why you're unable to upload your receipt attachments into QuickBooks. The best thing that we can do is to perform some basic troubleshooting steps. This way, you can get back to your business. 

 

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to attach your attachments, you can go back to your regular browser and clear its cache. You can also use a different supported browser when attaching your receipts. This might be a temporary issue with QuickBooks and the current browser that you use.

 

To protect the security of your QuickBooks Online account, make sure to use the following file types: 

 

  • PDF
  • JPEG
  • PNG
  • DOC
  • XLSX
  • CSV
  • TIFF
  • GIF
  • XML

 

You can also view your uploaded attachments by following these steps: 

 

  1. Go to Settings ⚙️.
  2. Under Lists, choose All Lists.
  3. Select Attachments.

list.PNG

For more details on how to attach a document to your QBO account, you can check out this article: Attachments in QuickBooks Online.

 

You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out.

View solution in original post

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