Hello and welcome to the QuickBooks Community, userneil1
We're not aware of any current issues with the receipt snap feature on the QuickBooks Online mobile app.
To troubleshoot, please uninstall and reinstall the app to the latest version available in your app store. Please then check that your device's operating system is up to date.
If this doesn't fix, please get back in touch below with the app version that you're using (iOS or Android), and we will investigate further. Thank you for contacting Intuit support on the Community - have a great day!