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ian_nicholls-sky
Level 1

Receipt snap not working correctly

Receipt snap not working correctly
1 REPLY 1
GeorgiaC
QuickBooks Team

Receipt snap not working correctly

Hi ian_nicholls-sky, thanks for joining the Community 

 

We're aware that some customers are receiving the following error when snapping receipts on the QB iOS app:

 

"Validation failed. We’re sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

 

Please confirm if this is the same error that you're experiencing so that we can add you to our investigation for updates.

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