Hi Everyone,
I've got a problem whereby all direct debits have stopped being collected since I reconnected to our bank account due to the connection expiring after 90 days due to the new open banking standards.
We've set up monthly recurring transactions and for years they're all worked fine but since reconnecting to our bank and pointing the GoCardless app at the new bank account within QBO, none of the payments are being collected.
They're being created and sent to the customer but when looking in GoCardless is shows no new transactions being created.
All direct debit mandates in QBO show as active and all customers show as active in GoCardless but nothing is being collected and this has been the case since March.
Any help would be greatly appreciated.
Chris
