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Refund on sales receipt

I issued an invoice in September that the customer paid in full.

We later agreed a lesser charge so I issued a partial credit note and refunded the customer the value of the credit note.

How do I now post the refund against the credit note to match and clear the balance.

Thanks.

Solved
Best answer 11-16-2018

Accepted Solutions
QuickBooks Team

Re: Refund on sales receipt


Hi David

 

There are a few steps you would need to follow to show this refund and match the transaction. As you already have the credit note done the next steps are below

 

1. go to the + symbol in the top right

2.select expense

3.fill in the customer as the payee

4. In account details under account select the debtors account(it may also be called accounts receivable)

5. fill in the amount refunded the bank account paid from and any other fields you need to and  save and close

6. go back to the + symbol

7. click on receive payment and then select the customer

8. make sure the expense to debtors and the credit note are ticked and the date is correct and then save and close

9.this closes the credit note and shows the refund as paid and you can then go into the banking section and you should see a match there

 

Any questions at all let us know

 

Kind regards

 

Emma

3 REPLIES 3
QuickBooks Team

Re: Refund on sales receipt


Hi David

 

There are a few steps you would need to follow to show this refund and match the transaction. As you already have the credit note done the next steps are below

 

1. go to the + symbol in the top right

2.select expense

3.fill in the customer as the payee

4. In account details under account select the debtors account(it may also be called accounts receivable)

5. fill in the amount refunded the bank account paid from and any other fields you need to and  save and close

6. go back to the + symbol

7. click on receive payment and then select the customer

8. make sure the expense to debtors and the credit note are ticked and the date is correct and then save and close

9.this closes the credit note and shows the refund as paid and you can then go into the banking section and you should see a match there

 

Any questions at all let us know

 

Kind regards

 

Emma

Active Member

Re: Refund on sales receipt

Perfect, thank you so much.

QuickBooks Team

Re: Refund on sales receipt

You are welcome:)

 

Have a good weekend

 

Regards

 

Emma