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Electrogas
Level 3

Shipping / Billing addresses on quotes have redundant lines

Is there a way to fix the addresses that get displayed on quotes? When I have First Name, Last Name, Company Name, and Customer Display Name filled in (which all of our customers do, as they're needed for the job dispatch software that rides on top of QB), I get addresses on my quotes like this:

 

Bob Loblaw

Bob Loblaw's Law Firm

Bob Loblaw's Law Firm

Actual adress, 123 St

City, Province, Postal Code

 

Bob Loblaw

Bob Loblaw's Law Firm

Location Name

Location address, 456 Ave

City, Province, Postal Code

 

And no matter how many times I delete those first two lines which shouldn't be there in the first place, it puts them right back as soon as I save. And if I delete those fields, it puts the location name in front of the billing address, where it *really* doesn't belong.

 

How do I tell QB to stop adding things to the addresses that aren't part of the address? There are shipping and billing address fields - just display those by themselves! That's what they're for!

1 REPLY 1
Henock K
QuickBooks Team

Shipping / Billing addresses on quotes have redundant lines

Hi Electrogas.

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help. 

Based on what you've described, I encourage you to contact our customer support team to take a closer look at this. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

Let me know if you have questions, I'll be happy to help.

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