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graemehmackie
Level 1

Snapping receipt but data not extracting from photo to fields. Why?

 
1 REPLY 1
Jen_D
Moderator

Snapping receipt but data not extracting from photo to fields. Why?

It's great having you here, @graemehmackie,

 

Unexpected behaviors in QuickBooks Mobile can be brought about by issues within the app. To fix this, refresh the application to download critical updates or apply recent changes on the application.

 

See this screenshot:

 

If refreshing the app doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

 

Reinstall the app through this link: How to download the QuickBooks Online mobile app.

 

You can also install the app by visiting these links:

 

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

Kindly update me with the results by adding another comment below. I want to make sure this issue is resolved and I'm here if you need further help. Have a good one!

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