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info319
Level 1

Some invoices are duplicating themselves

 
4 REPLIES 4
EmmaM
QuickBooks Team

Some invoices are duplicating themselves

Hello Info319

 

Can we just ask for a bit more information on what is happening.Is it the invoice numbers that are duplicating or the content of the invoice itself(amount rate description etc. Also can we check do you use recurring templates at all?

 

Thanks

 

Emma

Jolene Rupp
Level 1

Some invoices are duplicating themselves

When I try to enter a new invoice an invoice number comes up but when I go to save that invoice it says the invoice # has already been used!

Jolene Rupp
Level 1

Some invoices are duplicating themselves

Will I get an answer to my questions?

Rasa-LilaM
QuickBooks Team

Some invoices are duplicating themselves

Thanks for joining on this thread, @Jolene Rupp.

 

QuickBooks Online helps you stay organized with your records. To keep the message from showing up, let’s turn on the Custom transaction numbers feature.

 

Here’s how:

 

  1. Go to the Gear icon at the top and choose Account and Settings under Your Company.
  2. On the Account and Settings page, tap the Sales menu on the left panel and click the Pencil icon for Sales form content.
  3. From there, mark the box for Custom transaction numbers.
  4. Click Save and Done.

 

Next, create an invoice and enter your desired number. Whenever you create a new transaction, the invoice number increments by one.

 

For additional information, see the How to change the invoice number on sales forms article. It contains a video for visual reference as well as instructions on how to set your own numbering preference.

 

Let me know if you have any other concerns. Please know I’m here to help and make sure you’re taken care of. 

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