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Teeeee
Level 2

Suggested Match including payments already matched. Any ideas?

Hi all Was wondering if anyone had a solution. On the banking tab where money has come in, it is suggesting matches for payments which have already been matched/allocated against an invoice. Any idea why is shows as a suggested match and how I may be able to get these removed from the list? It is confusing my client bigtime!Picture1.png

Solved
Best answer May 30, 2021

Accepted Solutions
Teeeee
Level 2

Suggested Match including payments already matched. Any ideas?

Hi

 

Thanks for your suggestions above. The suggestions though seem to be workarounds rather than a fix. If I have 100 invoices a week, manually checking each one isn't really an option.

 

I have solved the issue at hand, when I match it through Undeposited Assets rather than Undeposited Funds, the payment no longer shows up on suggested matches. Strange but I will close the topic and hope it doesn't occur again.

 

T

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6 REPLIES 6
EmmaM
QuickBooks Team

Suggested Match including payments already matched. Any ideas?

Hello Teeeee, If you go to the corresponding payment and click on the blue banking match in the top left within the transaction is it a bulk payment? if not can you undo the match and then re-match does it then still show? Thanks

Teeeee
Level 2

Suggested Match including payments already matched. Any ideas?

Hi Emma

 

Thanks for your response. I did try that. I undid the payment and done a new receive payment on the invoice yet the issue is still there. To note, this payment was originally auto-allocated by PayPal (when it puts it to undeposited funds).

 

T

JessT
QuickBooks Team

Suggested Match including payments already matched. Any ideas?

Hi Teeeee,

 

Those payments in your screenshots are invoice payments and not coming from your bank account. Therefore, they will always show up when you find a matching entry for any downloaded deposits.

 

The payments will be removed if they are in your bank register with a Reconciled (R) status or when they are already matched to other bank transactions. You can also manually change their status to Cleared (C).

 

Feel free to go back to this thread if you have other questions in mind.

Teeeee
Level 2

Suggested Match including payments already matched. Any ideas?

Hi

 

I'm afraid that doesn't work. The 'payment' of the invoice gets posted to undeposited funds as it is a paypal payment. I then have to manually move the payment from PayPal to undeposited funds to match with the QB payment.

 

In undeposited funds, I cannot manually select a C or R as per below.Capture.PNG

 

I also tried deleted the auto paypal payment and matching the invoice directly, however the open invoice doesn't even show in the suggested matched for the paypal account. Quite basic stuff which doesn't seem to work.

 

T

 

 

RCV
QuickBooks Team
QuickBooks Team

Suggested Match including payments already matched. Any ideas?

Thanks for checking in with us, maria-flippingsy.

 

It's possible there are two different bank feeds connected to QuickBooks Online (QBO). Then, the one is recognized is the PayPal account causing it to auto match the bank transactions. As long as that status for payment is cleared and it shows in the Reconciliation page, we can exclude them by following the steps below:

  1. Go to the For Review tab.
  2. Select the transactions you'll want to exclude.
  3. Click Batch actions, then select Exclude Selected.

 

To learn more about this one, see the Exclude a bank transaction you downloaded into QuickBooks Online article. Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one. 

Teeeee
Level 2

Suggested Match including payments already matched. Any ideas?

Hi

 

Thanks for your suggestions above. The suggestions though seem to be workarounds rather than a fix. If I have 100 invoices a week, manually checking each one isn't really an option.

 

I have solved the issue at hand, when I match it through Undeposited Assets rather than Undeposited Funds, the payment no longer shows up on suggested matches. Strange but I will close the topic and hope it doesn't occur again.

 

T

View solution in original post

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