I've checked our records and haven't seen any cases the same as yours, Advancedmarinebo. Let me help you fix it.
We'll have to ensure the tax year is correct. This way, the information will show in the report.
However, if it's correct already, you may be experiencing web issues. Let's try some troubleshooting steps to fix it. Start with logging into your account using a private browser. It's the best place to isolate browser hiccups. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you can see the report's information, go back to your regular browser, then clear the cache to refresh the program. It's advisable to delete them periodically to prevent and fix issues like this.
Alternatively, you can use a different browser to narrow down the issue.
If you need more of our help, feel free to click the Reply button below. We're just one comment away.
