Greetings!
I appreciate you letting us know about this. I'm here to assist you in resolving the issue you're experiencing with the missing of data on your QuickBooks mobile app.
When the QuickBooks app is not working properly, one possible reason is the app's data. To address this, let's reset it. Resetting the app's data serves a similar purpose as clearing the cache in your web browser. This action can refresh the app and resolve typical issues, ensuring that your mobile app is running on the most recent version.
I suggest logging into your account using a compatible web browser to troubleshoot this. To clear the app cache on an Android device, follow these steps:
- Select the menu at the top right and choose Settings.
- Press Refresh Data and choose Yes to confirm.
In your Phone Settings:
- From your phone's settings, tap Apps (varies by device).
- Choose the QuickBooks app from the list and select Storage.
- Select Clear data.
Once refreshed, restart your device and reopen your QBO mobile app to double-check. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app. Also, you can login your QBO in a supported web browser in your mobile device or use a desktop browser.
In case you need more insights, I recommend visiting the How to download the QuickBooks Online mobile app article. You can bookmark the website for future reference about the download and installation process.
However, if you're using an iOS device, we have an ongoing investigation about missing data that our engineering team is still working on fixing. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.
We recommend reaching out to our support team so that they can add you to the list of affected users. Please be assured that our software engineers are working diligently to provide a resolution, and we'll keep you updated via email.
To contact support:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Click either tab to get started: Assistant or Talk to Human.
- Search Contact Us, then Start a chat with a support expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
For additional troubleshooting options for Android, you can check out this article: Fix common errors in the QuickBooks Online mobile app for Android.
If there's anything else you need help with your QuickBooks Application, please let me know by leaving a comment below. I'm just a few clicks away to help you again. Keep safe and have a great day!
