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Boogles
Level 1

The button 'Bank Transactions' and 'Receipts' isn't working for me. Anyone else having this issue?

 
1 REPLY 1
SarahannC
Moderator

The button 'Bank Transactions' and 'Receipts' isn't working for me. Anyone else having this issue?

Hello there, Boogles.

 

Let's take some steps to isolate the buttons that are not functioning in your QBO account.

 

Sometimes, data stored in your browser's cache can disrupt the software's operation. Therefore, I suggest accessing your QBO account in an incognito window to check if cached data are the cause of the issue.

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift + P
  • Safari: press Command Shift N

 

If the buttons are now functioning, it would be beneficial to clear your browser's cache and cookies. This often resolves issues associated with stored data.

 

You can also try using other supported browsers. I suggest using the most recent versions of well-known browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari for the optimal experience with our system.

 

I've collected some articles that provide information on handling receipts and bank transactions:

 

 

Know that you can always post in the Community if you have other questions about managing bank transactions.

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