Let's find out where the issue comes from, userbridget-jones125.
When you checked your transactions in your bank account, did you notice an announcement about maintenance updates that would have impacted their online banking services? If not, you can download the transactions within the affected period and upload them to QBSE. Then, please tell me the name of the bank, so I can check to see if we have reported issues about them.
If you got an error code when you refreshed your connection, please refer to this article: Open Banking connection errors.
Have a good one!
No maintenance issues at the bank. No announcements.
I am banking with Lloyds Bank.
One of the reasons that I that I started to subscribe with QuickBooks was so that I could very easily see who has paid by linking in with my bank account!
When I started with QuickBooks it uploaded my information from the bank but since then it has not updated at all.
I would be grateful for any help. Thank you.
Thanks for coming back to us on this post,
Do you see any error messages or codes at all on the transactions page on the left-hand side navigation bar or in the main cog wheel> bank account? Could you send us a screenshot so we can take a look at it for you.
No error codes or messages at all. Or under bank account. I have used the "Refresh all" button and it the system says it has refreshed but nothing changes. I am using Firefox. I will try logging in via Chrome and see if that makes a difference.
Hi Userbridget-jones125, could you reach out to us on either Twitter or Facebook and send us a direct/private message with your issue and the email address linked to your account so we can check in the system for you. The links are below for you.
Problem solved! Transactions were listed in date order on QuickBooks but not in the order they are on my online banking. eg 01/02/21 were latest at the top on Lloyds but in a completely different order in QuickBooks. Apologies for bothering you.
Thanks everyone for trying to help me. I feel really silly now! :)
Glad your issue is all resolved now userbridget-jones125, don't be it is what we are hear for. At least you know for next time how they come into your account. Have a lovely day and stay safe