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Level 1

Trying to close an invoice using receive payment & selecting outstanding transactions and credits (total adds to zero) but it says 'you must set a transaction amount'

 
3 REPLIES 3
Moderator

Trying to close an invoice using receive payment & selecting outstanding transactions and credits (total adds to zero) but it says 'you must set a transaction amount'

I know what's happening here, qb_wss-wolfandsw.

 

This error can occur if you did not enter any amount in the PAYMENT column. When applying the available credits to the open invoices, make sure you also enter the amounts in the PAYMENT column. That's how you get rid of the error.

 

You can also use this link for reference regarding the credit notes: Create and apply credit notes or delayed credits in QuickBooks Online.

 

Feel free to drop by again if you have additional queries in paying your invoices or applying credits.

Level 1

Trying to close an invoice using receive payment & selecting outstanding transactions and credits (total adds to zero) but it says 'you must set a transaction amount'

Hi, thanks for the reply, I have 2 Quickbooks subscriptions and this works fine on one of them but not on the other. I've got 3 items involved: The invoice for £50 (a lettings management fee), the payment recieved from the tenant (£500) and the balance paid to the landlord (£450). On the system that works I go to Receive Payment for the invoice, then in the Outstanding Transactions section I select the invoice (£50) and the expense (£450), then in the credits section I select the deposit (£500). Amount recieved in the top right shows zero and it allows me to select save & close and the invoice shows as deposited. On the other system I take exactly the same steps but get the "Something's not quite right, You must set a transaction amount.".

 

This has been driving me crazy as I couldn't see what was different between the 2 systems. The only thing I can see if that on one of them I have used the built-in Debtors account for this (the one that works) and on the other I have created a new Debtors account (the system that doesnt work). I've just tested on the system that wasn't working by assigning the payments to the built-in Debtors account and it worked ok! I've checked the config of the newly created Debtors account on the system that wasn't working and it was identical to the built-in one.

 

So my question is, why does this work when using built-in Debtors but not using one I have created?

 

 

QuickBooks Team

Trying to close an invoice using receive payment & selecting outstanding transactions and credits (total adds to zero) but it says 'you must set a transaction amount'

Hello qb_wss-wolfandsw, so the reason that it is not working for the debtors account you created is because you can only have one GPB debtors which would be the build-in one, you can only create a new debtor is if you use a different currency in your system such as Euro, then you would be able to do use that new debtor's account.

 

That is why your steps are working in one account and not the other. So in the one, you have created you would need to put it to the build-in debtor's account and then it should work for you and just deleted the debtor's account you created in the system.