Thanks for dropping by the Community forum. I can help you resolve your issue with a Snap receipt as quickly as possible.
First, may I know if you encounter any error when attempting to snap a receipt? Any additional information is a great help to get close to the resolution.
For now, you can clear your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system. Please refer to the steps below.
For Android:
For iOS:
Once finished, test to snap a receipt again and check if it works this time. If the same thing happens, I'd recommend uninstalling and reinstalling the application to have a clean slate. I'll show you how:
For Android
For iOS
To reinstall the QBO mobile app for Android and iOS, please see this article: How to download the QuickBooks Online mobile app. This also provides a link for supported mobile devices compatible with running the application.
I'm adding these articles you can use in the future:
Feel free to leave a reply below for any additional details you can add. I'd be always around to assist you further. Thanks again for dropping by.
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