cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
JMiss
Level 2

Unpaid Direct Debit

Hi All,

 

I have a transaction affecting my reconciliation.

 

Admiral Insurance auto-renewed our Van insurance and took payment by direct debit. (1)

When I called to cancel they returned the payment back to my account. (2)

 

I had created a bill to clear payment (1)

I don't know how to clear the returned direct debit payment, should I create an invoice for Admiral for the amount and match it off?

 

 

Solved
Best answer February 08, 2021

Accepted Solutions
JessT
QuickBooks Team

Unpaid Direct Debit

I'll guide you to record the returned payment, JMiss.

 

You can deposit the returned funds to your business account. Then, use the same expense category from your bill to offset the posted expense.

 

 

If you have other questions in mind, you can always go back to this thread.

View solution in original post

3 REPLIES 3
JessT
QuickBooks Team

Unpaid Direct Debit

I'll guide you to record the returned payment, JMiss.

 

You can deposit the returned funds to your business account. Then, use the same expense category from your bill to offset the posted expense.

 

 

If you have other questions in mind, you can always go back to this thread.

View solution in original post

JMiss
Level 2

Unpaid Direct Debit

Thank you so much so for the attached screenshot, that really helped me and has fixed the issue.

 

Thank you for your quick response Smiley Happy

JessT
QuickBooks Team

Unpaid Direct Debit

You're welcome, JMiss!

 

I'm glad I was able to help! Always remember that you can visit the Community anytime you need help with QuickBooks.

Need to get in touch?

Contact us