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kbriddon
Level 2

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

 
8 REPLIES 8
Rose-A
Moderator

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

Hey there, kbriddon.

 

I'd like to help and ensure you can get the accurate rate for your CIS in QuickBooks Online. While the Community can provide answers and troubleshooting solutions to certain questions, there are things and information that only HMRC can provide.

 

I'd suggest getting in touch with them (HMRC) so they can provide you the information you need including the CIS rate.

 

To know more on how CIS feature works in QuickBooks, I'm attaching some helpful articles that you can check:

 

CIS in QuickBooks

Already using CIS in QuickBooks?

 

Let me know how it goes by leaving a reply below. I'll be standing by to provide additional assistance whenever you need one. Have a nice day!

kbriddon
Level 2

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

I am in the accounts and settings and am trying to enable cis there is a choose rate arrow but its not working 

should show 0%,20% and 30% put keep clicking on the arrow and nothing is happening.

 

QBO help chat are saying opening it in another browser, still not working 

 

Also I have tried to enter the supplier rate as 20% and having the same problemEnable CIS

 
 
I am a CIS subcontractor 
 
 
Above box not working ?????????
kbriddon
Level 2

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

Construction Industry Scheme (CIS) Enable CIS On UTR no. Employer’s PAYE reference no. Accounts Office reference no. I am a CIS subcontractor Choose rate The default drop down box is not working ? Remember to update your CIS rate if it changes.
MirriamM
Moderator

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

Thanks for getting back to us and providing detailed information about your concern, kbriddon.

 

When QuickBooks has unexpected behavior, it is recommended to use a private browser. This is to verify if this is caused by the system or your browser. 

 

You can use the keyboard shortcuts below:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once done, try to enable CIS feature again. Here's how:

  1. Click the Gear icon at the top. 
  2. Select Account and Settings
  3. Go to the Advanced tab.
  4. Pick Construction Industry Scheme (CIS).
  5. Enter the necessary information.

Check to see if it works. If they are, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

 

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Delete or disable cache and temporary internet files in your web browser.

 

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!

kbriddon
Level 2

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

I have tried this still not working ! It is retaining my employers paye ref number and accounts office reference number but not my UTR number , I press save go bank into it and the UTR number has not saved. I enter the UTR number again tick the box I am a sub contractor then click on the drop down arrow to choose a rate and it will not work ?
MirriamM
Moderator

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

Hello again, @kbriddon.

 

I appreciate you following the recommended steps above. However, since the problem persist, I suggest contacting our Customer Support Team. They have the necessary tools to further check this for you and determined the root cause of the issue. 

 

Here's how to reach them:

  1. Go to the Help icon on the top right.
  2. Hit Contact Us button at the bottom.
  3. Enter a short description about your concern.
  4. Click on Let's talk.
  5. Choose the method on how you'd be connected to support.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

Please post again in the Community if you have additional concerns. I'm here to keep helping. Take care!

 

 

 

**Say "Thanks" by clicking the thumb icon in a post.
**Mark the post that answers your question by clicking on "Accept as solution".

Ryan 4 woods
Level 1

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

Im having the same issue its annoying 

Rea_M
QuickBooks Team

What cis rate do i put in I am a cis subcontractor but all my sales invoices are paid in full.

Hello there, @Ryan 4 woods.

 

I believe this post is a duplicate, and one of my colleagues addressed it for you. If you haven't been notified of the response, check it here.​​​​

 

If there's anything else that you need help with, you can always get back to the Community so we can assist you further. Take care.

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