Hey there, kbriddon.
I'd like to help and ensure you can get the accurate rate for your CIS in QuickBooks Online. While the Community can provide answers and troubleshooting solutions to certain questions, there are things and information that only HMRC can provide.
I'd suggest getting in touch with them (HMRC) so they can provide you the information you need including the CIS rate.
To know more on how CIS feature works in QuickBooks, I'm attaching some helpful articles that you can check:
Let me know how it goes by leaving a reply below. I'll be standing by to provide additional assistance whenever you need one. Have a nice day!
I am in the accounts and settings and am trying to enable cis there is a choose rate arrow but its not working
should show 0%,20% and 30% put keep clicking on the arrow and nothing is happening.
QBO help chat are saying opening it in another browser, still not working
Also I have tried to enter the supplier rate as 20% and having the same problemEnable CIS
Thanks for getting back to us and providing detailed information about your concern, kbriddon.
When QuickBooks has unexpected behavior, it is recommended to use a private browser. This is to verify if this is caused by the system or your browser.
You can use the keyboard shortcuts below:
Once done, try to enable CIS feature again. Here's how:
Check to see if it works. If they are, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.
To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Delete or disable cache and temporary internet files in your web browser.
Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!
Hello again, @kbriddon.
I appreciate you following the recommended steps above. However, since the problem persist, I suggest contacting our Customer Support Team. They have the necessary tools to further check this for you and determined the root cause of the issue.
Here's how to reach them:
Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
Please post again in the Community if you have additional concerns. I'm here to keep helping. Take care!
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Hello there, @Ryan 4 woods.
I believe this post is a duplicate, and one of my colleagues addressed it for you. If you haven't been notified of the response, check it here.
If there's anything else that you need help with, you can always get back to the Community so we can assist you further. Take care.